Returns and exchanges

Yes, returns are free.

You have 30 days after receiving your order to register a return. Then you have another 14 days to hand your return to the carrier.

Start your free return in the returns portal. Enter your order number, select the products you're returning and get your return label.

Pack your order securely, attach the return label and drop it off at the location shown on your label. The carrier depends on your country. You'll see which one when you register your return.

Yes, you can try your earbuds first. Not happy with them? Return them for free. Returns are thoroughly cleaned and sold as second-chance items on Eardopes.com. When you order new earbuds, they're always factory-sealed and brand-new. For hygiene, we keep them strictly separate: worn and cleaned earbuds are never sold as new. Please don't order several sets just to try and return them all. Some returns can't be sold as second-chance items, which creates needless waste. Choose earbuds you're genuinely considering buying. Focus on the features that matter to you. Not sure which to choose? Get in touch. We're happy to help.

Your earbuds are always factory-new unless you choose a discounted second-chance item. You'll see that option below the product when one is in stock. Second-chance items are thoroughly cleaned with alcohol at our returns center, so hygiene always comes first.

Your refund goes back to the payment method you used for your order.

Yes, our unique try-and-return policy only covers earbuds bought directly from Eardopes.com. If you buy elsewhere, different terms apply. Our terms only cover purchases from eardopes.com.

You have the right to cancel your purchase within 14 days without giving a reason. At Eardopes, you get a 30-day return window as an extra service. The legal withdrawal period ends 14 days after the day you, or someone you designate other than the carrier, physically receives the product. For a faster, easier return with fewer errors and better tracking, register here: https//eardopes.nl/retour. Want to exercise this right? Send us a clear statement by email or mail. You may use the official withdrawal form, but you don't have to: https://www.thuiswinkel.org/data/uploads/reglementen/Modelformulier_voor_herroeping.docx What happens when you withdraw You'll receive a refund of all payments made, including outbound shipping costs, except any extra costs for choosing a delivery option other than our cheapest standard delivery. If you return only part of your order, shipping costs aren't refunded. You'll be refunded without delay, within 14 days of notifying us, using your original payment method unless you agree otherwise. There is no refund fee. We may withhold your refund until we receive the goods or you provide proof of return, whichever comes first. Sending items back Send or hand the goods back to us without delay, within 14 days after the day you notify us of your withdrawal. You meet the deadline if you ship the package before this period ends. You pay the direct return shipping costs. Return address Eardopes Retouren Caïrostraat 65 3047BB Rotterdam The Netherlands Our system isn't notified if you send a return without registering it. If you don't use https//eardopes.nl/retour, you may need to email us to have your return processed. Loss in value You may inspect and try the product as you would in a store. You're responsible for any loss in value caused by handling beyond what's needed to establish its nature, features and function.

Your returned earbuds go to our returns center. Still looking like new? They're cleaned with alcohol. Visibly worn earbuds can't be resold. The center employs people who face barriers to employment, including people with disabilities. It supports both people and the environment. Cleaned earbuds are sold at a discount as second-chance items. You'll see "Also available as a second-chance item" below a product when one is in stock. In short: order new earbuds and you're guaranteed factory-new ones. Want to support the environment and the community? Or not quite sure about your purchase? Choose a second-chance item. Check availability: https://eardopes.com/tweedekansjes.