Warranty at Eardopes: how it works

2 min read

Warranty at Eardopes: how it works

When you buy from Eardopes, your purchase is covered by a statutory warranty. You get a 2-year warranty, sometimes even longer. This means that if your product breaks, we'll send you a new one. Find out more about your warranty at Eardopes here.

  • You get both a seller's warranty and a statutory warranty at Eardopes
  • You can make a warranty claim directly through our warranty portal
  • Warranty claims are free

In this article

How long is your warranty at Eardopes?

You get a 2-year warranty at Eardopes. For example: if a pair of €50 earbuds breaks after 1.5 years, it qualifies for warranty coverage. Below the buy button, next to the check mark, you'll see exactly how many years of warranty you get.

You get a 2-year warranty

What are the warranty conditions?

At Eardopes, you're covered by a manufacturer's warranty if your product breaks within the warranty period. There are a few conditions. 

  • You've used the product normally, as intended. 
    • You have not taken the product apart (forced it open)
    • You have not dropped the product (unless it's designed to withstand drops)
    • The product's fault is not caused by dirt. For example: dirty or clogged earbuds that sound quieter as a result
  • The product is still within the warranty period when you report the fault.
In short: if you didn't cause the problem, we guarantee a new, working product.

    How do you make a warranty claim?

    Your product has stopped working, and it's still within the warranty period. So you'd like to make a warranty claim. 

    Of course, the best outcome is getting your current product working again right away. Think it might still be possible to get it working? Ask us for tips to get your product working again. Good for you and good for the environment.

    How much does it cost? 

    Warranty claims are free. You don't have to pay us anything. We take responsibility for making sure you have a working product. Return shipping is free too. We'll create and send you the shipping label.

    Seller's warranty and statutory warranty

    The seller's or manufacturer's warranty we offer does not affect your statutory warranty. As a consumer, you're always entitled to this legal protection. All items you buy from us are covered by a statutory warranty. This means a product must be or do what you can reasonably expect of it. Some products also come with a manufacturer's warranty.

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