Contact Eardopes
Your questions answered
Got a question? We're here to help. Check the FAQs below or get in touch:
- Call
What's your question?
Questions about your order
When will my order arrive?
Get fast delivery in the Netherlands with PostNL and in Belgium with bpost. Ordering from elsewhere? Check your country's delivery time next to the buy button. Your order ships with Spring, PostNL's international service, and arrives via your local postal service.
Ordered something small, like foam ear tips? It ships in a mailbox-sized package with tracking. These ship daily at 10 p.m.
Packages ship every day. PostNL does not deliver Eardopes packages on Sundays.
How do I claim under warranty?
Your Eardopes product comes with a statutory warranty.
Need to make a claim? Use the warranty portal.
Find out about your Eardopes warranty.
How do I exchange or return my product?
Product broken or not working? Think it's defective? Claim under warranty for a free replacement.
You have 30 days after delivery to return your product. Arrange it through the returns portal.
You can try your earbuds and still return them. And you can rest assured: the earbuds you buy from us are always factory-new.
Do prices include VAT?
Yes, prices on product pages include VAT.
About earbuds and headphones
Which earbuds should I buy?
It depends on how you'll use them. These buying guides can help:
Earbuds or headphones won't connect
Earbuds or headphones won't connect wirelessly? Reconnect your Bluetooth earbuds or headphones in 3 steps.
Step 1: Check the Bluetooth connection
Step 2: Find your earbuds or headphones in your device's settings
Step 3: Fix a failed connection
See the full guide.
Earbuds won't disconnect
Charge the charging case. Put your earbuds inside, close the lid and charge the case with a cable. The case needs power. This is the cause in 99% of cases. It needs to tell your earbuds they're back in their case. Without power, it can't.
Occasionally, you'll need to reset your earbuds. In rare cases (about 1%), a connection error stops an earbud from disconnecting. Reset your earbuds to restore factory settings.
Connection stutters or drops
Earbuds or headphones cutting out? Here's how to fix it.
It's usually a connection error you can fix.
Find and fix the issue in 4 simple steps.
How to reset your earbuds
Need to reset your earbuds? That usually gets them working again.
See how to reset your earbuds.
Earbuds seem to have no bass.
There are three causes of weak bass:
Check each cause in order. Start with 1, then check 2 and 3. Each cause links to a fix.
One earbud not working
Try these quick fixes:
1. Turn the earbud on
Press and hold the silent earbud to turn it on.
2. Charge the charging case and earbuds
Battery empty? Charge the case with the earbuds inside.
3. Reconnect
Put the earbuds in the case, close and reopen the lid, then reconnect.
4. Do a factory reset
Still not working? Try a reset.
About Eardopes
When did Eardopes start?
Eardopes started in January 2019 as an information site, mainly with earbud reviews.
By the end of that year, you could buy your first earbuds from us. We've grown a lot since then, with over 100,000 orders placed at Eardopes.
In late 2022, we moved to a larger warehouse so you get fast delivery.
Where is Eardopes based?
Eardopes is headquartered in The Hague, right by Maliveld.
In late 2022, we moved to a larger warehouse in Houten, near Utrecht, so you get fast delivery.
Where do orders ship from?
Your order ships from our own stock in Houten, near Utrecht in the Netherlands. That means fast delivery, with the peace of mind of buying from a shop that keeps its products in stock.
Have a complaint?
Have a complaint about your Eardopes order? Before filing it, contact us using one of the options below: email, WhatsApp or phone. We'll do all we can to resolve it right away.
You can also arrange a return yourself through the returns portal. Is it a warranty issue? Submit your claim through the warranty portal.
We'll do all we can to resolve your issue right away. Still have a complaint about a product or service? File a formal complaint by emailing the address below. Clearly state "Formal complaint" in the subject line. You'll receive a full response within 14 days.
Unhappy with how your complaint was handled? You can refer it to the Geschillencommissie Thuiswinkel (disputes committee), Postbus 90600, 2509 LP Den Haag, the Netherlands (www.sgc.nl). Eardopes holds the Thuiswinkel.org trustmark.
For businesses
Buy business gifts
Looking for a gift for clients or staff? Get in touch. You get a discount when you order 20+ products.
Influencer partnerships
Are you an influencer? Let's work together.
Here are a few options:
- Website or blog: review a product.
- Instagram or TikTok: create content for a product. For 50k+ followers. Have fewer followers (5k+)? Get in touch.
- YouTube: make great videos? Contact us about a paid or product-exchange partnership.
- Other ideas are welcome too.
Email info@eardopes.nl and you'll get an offer within 24 hours.
Latest updates
Only two ear tip sizes with pocobob Z?
That's right. The pocobob Z comes with two ear tip sizes: S & M.
Contact options
Call
Prefer to talk? Call +31 70 808 0134 (Monday to Sunday, 10:00 to 22:00).
Eardopes head office
Eardopes B.V.
Zuid Hollandlaan 7
2596 AL Den Haag
The Netherlands
Chamber of Commerce no.: 94072310
VAT no.: NL866625343B01